CoVid19 has made hospitals off-limits to patients with both primary and chronic conditions. But illnesses and conditions don’t miraculously disappear amidst a pandemic – they are temporarily sidelined by hospitals and healthcare providers. However, patients have to live with discomfort, pain and stress of not knowing when their appointments will be reinstated and hospitals risk alienating the Read more…
Patient experience is now a buzz word, as much as customer experience. When you work in both the domains, like I do, it is not hard to see the commonalities. However, there is still resistance, and even revolt, to the allusion that hospitals should learn from private business. Whilst I am not espousing the need to get Read more…
I have been delivering training in patient experience for a few years now. My observation is that healthcare practitioners are excellent in the technical delivery in order to improve the patient’s condition. However, more often than not, they lose track of the patient in the process. We have all had the doctor diagnosis which can leave every Read more…
The current CoVid19 pandemic is straining the most successful of hospital and healthcare providers. It would, presumably, be the time to throw the patient experience rule-book out the window. In this video, our Chief Engagement Officer and master-trainer Christina Ioannidis outlines the critical must-do strategies to strengthen Patient Experience today, and for the future of, any healthcare Read more…
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