DATA DRIVEN TX
Exclusive Models for measuring and managing Total Experience
TX TYPOLOGY ASSESSMENT
Exclusive to Aquitude. Map your people, teams, business units and leadership attitudes and preferences towards customers and customer experience. Benchmark against other organisations. Learn More...
OMNICHANNEL CX
Create strategies for new customer experiences brought about by disruption or crisis. Develop a 'single view of the customer' across all channels and touchpoints.
CUSTOMER EXPERIENCE STRATEGY
Use our CX Typology Framework to diagnose gaps between CX objectives and reality. Use data and best practice to develop organisation-wide strategies that work in challenging and changing environments.
VOICE OF THE CUSTOMER
Surveys, live chat and pop-up question options, sentiment analysis, social listening, focus groups. Wide variety of tools to capture feedback for multiple measures including NPS, CSAT, CES, CX Elasticity and CX Typology.
CUSTOMER EXPERIENCE TRAINING
CX training courses designed for local and industry conditions. 1, 2 or 3 day courses delivered live via video, self paced, blended and on-demand options. Can be customised for in-house requirements. Updated regularly.
CX BENCHMARKING
Our global network allows us to compare your organisation with others in your market and around the world. Benchmark and compare you measures against world's best practice and monitor through dashboards and executive reports.
Measuring the effect of Good and Bad CX on the bottom line.
Let’s define Customer Experience first. We are not talking about Customer Service, we are not talking about User Experience (UX), we are not talking about acquisition marketing – all of which are part of the customer journey. At Aquitude, the customer experience is the whole lot, from source to sea.