Description
Content Overview:
The three days will cover the three key areas for Patient Experience – relevant for both the established Patient Experience professional, as a refresher, or for Patient Experience novices who are looking to sharpen their Patient-Centric strategy creation and implementation.
- Key Take-outs:
Focus on Patient Centricity as a long-term competitive differentiator - Learn from best practice across sectors on how to set and implement a Patient-Centric culture
- Hands-on experience of creating Patient-Experience Strategy
- Deep understanding of the fundamentals of implementing Patient-centred transformations
- Learn to break through traditional silos for the benefit of the bottom line
Who should attend?
- Patient Experience, Marketing, Quality Assurance managers looking to cover all angles in their Patient Experience strategy
- Directors looking to set the strategy of this new function
- Strategy/Marketing Directors embarking on the Patient Centricity processes
Targeted Competencies
- Patient experience design
- Applying communication skills
- Implementing service excellence
- Coaching skills
- Improving employee and patient engagement
